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Dear Quota Team,

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I hired a recent college grad four months ago. He's a former D1 athlete and comes from a wealthy family. He's quickly become one of our top performers. The kid is undeniably talented and charismatic with clients, but he's extremely cocky, and it's becoming a problem. He openly brags about his deal sizes, makes comments like "that's how it's done" after closing big contracts, and refers to veteran reps' techniques as "old school" when they're struggling. Last week, he told a colleague who missed quota that "maybe sales isn't for everyone."  While his numbers are impressive, the rest of my team is starting to resent him, and I've noticed people excluding him from lunches and after-work gatherings. He seems oblivious to how his attitude affects others and genuinely believes his success gives him the right to act superior. How do I address his arrogance without crushing the confidence that's driving his performance, especially when his results are actually backing up his ego?

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Conflicted in California 

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Dear Conflicted,

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You need to address this immediately before his toxic attitude infects your entire team. High performers who destroy morale are net negatives regardless of their individual numbers. Have a direct conversation explaining that while his results are impressive, his comments are unprofessional and damaging team cohesion, which ultimately hurts overall revenue and his own long-term success. Frame it around career development: successful sales professionals need to be able to work collaboratively and mentor others, skills that will be essential if he wants to advance into leadership roles. Protecting your team culture is more important than any single performer's ego. Good luck!